Last updated: 10 August 2026
These terms are between you and Geon Services Ltd, trading as GEON SERVICES, registered in England & Wales under company number 14868858, registered office 365 Turnpike Drive, Luton LU3 3RE (“we”, “us”). You can contact us at info@geonservices.co.uk or on 01582 292319.
Part A — Using this website
A1. Acceptance
By using this website you accept these terms. If you do not accept them, please do not use the site.
A2. The content on it
We take care to keep the site accurate and up to date, but the information on it is general and is provided for guidance only. It is not professional advice about your particular property, and it does not form part of any contract until we have given you a written quotation and you have accepted it.
A3. Prices shown
Any prices or price guides on this site are indicative. The price for your job is the one set out in your written quotation.
A4. Intellectual property
All text, photographs, logos, graphics and design on this website belong to us or are used with permission, and are protected by copyright and trade mark law. You may view and print pages for your own use. You may not copy, republish or use our photographs or content commercially without our written permission.
A5. Links
Where we link to other websites, we do so for convenience and are not responsible for their content. You may link to our home page, provided you do so fairly and do not suggest an association or endorsement that does not exist.
A6. Availability
We do not guarantee that the website will always be available or free of errors, and we may suspend or withdraw it without notice.
Part B — Our work for you
B1. Quotations
Quotations are free and carry no obligation. Unless we say otherwise in writing, a quotation is valid for 30 days from the date we issue it, and is based on the information available at the time and on the work being reasonably accessible.
B2. Forming a contract
A contract is formed when you accept our quotation in writing (including by email or WhatsApp) and we confirm a start date. That confirmation, the quotation and these terms make up the whole agreement between us.
B3. Variations and unforeseen work
If you ask for extra work, or if something is found that could not reasonably have been seen when we quoted — for example damp, rot, defective plaster, unsound sub-base or hidden services — we will stop, tell you, and give you a price for the additional work before continuing. We will not charge you for extra work you have not agreed to.
B4. Access and site conditions
You agree to give us safe and reasonable access to the property at the agreed times, along with a supply of water and electricity where the work needs it, and to tell us about anything relevant that we could not see — including known asbestos, buried services and structural issues. Please move or protect valuable, fragile and sentimental items before we start; we will protect what remains with dust sheets and coverings.
B5. Consents and permissions
Unless we have expressly agreed to handle it, you are responsible for obtaining any planning permission, building regulations approval, listed building consent, party wall agreement or landlord or freeholder consent that the work requires.
B6. Payment
- Smaller jobs are payable on completion, unless agreed otherwise.
- Larger projects may require a deposit towards materials and staged payments against milestones. Any deposit and payment schedule is set out in the quotation before you accept it.
- Invoices are payable within 7 days of the invoice date unless a different period is stated.
- We may charge statutory interest on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998. For consumers, we may charge reasonable interest at 4% above the Bank of England base rate on overdue amounts.
- Goods and materials supplied remain our property until paid for in full.
B7. Your right to cancel (consumers)
If you are a consumer and the contract was agreed away from our business premises or at a distance — for example at your home, by phone, by email or through this website — you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the contract being made, without giving a reason.
- To cancel, tell us clearly in writing by email to info@geonservices.co.uk, or by post to the address above, within that period. You may use the model cancellation form in the Regulations, but you do not have to.
- We will refund any payment you have made within 14 days of being told.
- If you ask us in writing to start work during the 14-day period, and you then cancel, you must pay for the work carried out and materials supplied up to the point of cancellation.
- Once work is fully performed within the 14-day period at your express request, the right to cancel is lost.
- Goods made to your specification or clearly personalised — such as bespoke joinery cut to size — cannot be cancelled once made.
B8. Cancellation and rescheduling by either of us
Outside the statutory period above, please give us as much notice as you can. For cleaning appointments cancelled with less than 24 hours’ notice, or where we cannot get access at the agreed time, we may charge a reasonable amount for the visit. If we have to move a date — because of weather, illness or a supplier failure — we will tell you as soon as we know and offer the next available slot.
B9. Standard of work and putting things right
We will carry out the work with reasonable care and skill, using materials of satisfactory quality, in line with the Consumer Rights Act 2015. If something is not right, tell us within a reasonable period and we will return to inspect and put it right at no cost where the fault is ours.
For cleaning work, please raise any issue within 48 hours so we can re-attend while the property is in the same condition.
B10. What we are not responsible for
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not responsible for:
- pre-existing defects, wear or damage that our work has revealed rather than caused;
- damage to items you were asked to move and did not;
- stains, marks or damage that cannot be removed by professional cleaning without harming the surface, where we have told you so beforehand;
- settlement cracking, natural variation in stone, timber and porcelain, or fading of paint and materials over time;
- delays caused by weather, third-party suppliers, or matters outside our reasonable control;
- business losses, where you are using our services for a business.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
B11. Photographs
We may photograph completed work for our website and social media. Photographs will not show your name, your address or any identifying detail without your permission, and we will not photograph the inside of your property at all if you tell us you would rather we did not.
B12. Subcontractors
We may use trusted subcontractors for specialist elements such as electrical, gas or scaffolding work. We remain your point of contact and remain responsible to you for the work under this contract.
B13. Complaints
If you are unhappy with anything, contact us at info@geonservices.co.uk or on 01582 292319. We aim to acknowledge complaints within 3 working days and to resolve them within 14 days. Raising a complaint does not affect your legal rights.
B14. Data protection
We handle your personal information as described in our privacy policy.
B15. Governing law
These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.
B16. General
If a court finds any part of these terms unlawful, the rest continues to apply. If we do not insist that you do something straight away, that does not prevent us from doing so later. Nobody other than you and us has any right to enforce these terms.